Texting or emailing us changes
Updated October 25, 2026
Once your site is live, changing it is easy. Send us a text or an email. We make the change. You approve it. Then it goes live.
Where to send changes
- Text:
- Email: changes@useguardhouse.com
You can see both of these, and some examples, in your account under How to send changes.
Only numbers and email addresses your account owner has approved can send changes. If you text from a number we do not know, we reply once a day to say the number is not set up yet.
Confirm your number first
When your account owner adds a phone number, we send that number a text like this:
Guardhouse: [Your organization] added this number to send website changes. Reply YES to confirm. Msg & data rates may apply. Reply STOP to opt out.
Reply YES. Your number is not active until you do.
Texting basics
- Reply STOP at any time to stop getting texts from us. We will mark your number as opted out.
- Reply HELP to get our support info.
- Message and data rates from your phone plan may apply. How often you hear from us depends on how often you send changes.
What to send
Say what you want in plain words. Include the page if you can. Good examples:
- “Change our Saturday hours to 9 to 3.”
- “Replace the photo on the About page with the one attached.”
- “Add Maria Lopez to the staff page. She is our new office manager. Photo attached.”
You can attach photos and files. Send them in the same message, or right after.
If you are not sure whether something is a small change or a big one, send it and ask. We will tell you.
What counts as one change
One change is one small, specific edit. For example:
- Updating the hours on one page.
- Swapping one photo.
- Fixing a typo.
- Adding one staff member.
If a message asks for several separate edits, each one counts as a change. Changing the hours on three pages counts as three.
Some requests are bigger than a change. A new page, a redesign, or a new feature is a separate project. We will tell you and give you a price before we start.
Your monthly allowance
Your plan sets how many changes you can send each month:
| Plan | Changes per month |
|---|---|
| Just Ask | 5 |
| Just Ask Plus | 20 |
| Self-Edit | You edit the site yourself, so there is no monthly count. |
You can see how many you have used this month in your account.
Approving a change
We never publish a change without your OK. Here is how it goes:
- You send a change.
- We reply: “Got it. We’re on it. We’ll text you a preview link to approve before anything goes live.”
- We make the change and send you a preview link.
- Look at the preview. If it looks right, reply APPROVE to publish it.
- If something needs adjusting, reply with what to change.
- When your change is live, we tell you.
Only one person needs to approve. If you have several people sending changes, the approval can come from any approved number or email address on your account.
Adding team members
You can add up to 10 phone numbers so staff or volunteers can send changes.
Only account owners can add or remove numbers and email addresses.
- Sign in to your account at useguardhouse.com/account. We email you a sign-in link. No password needed.
- Open Texting numbers.
- Enter the person’s name and number.
- We text them to confirm. They reply YES.
You can also add approved email senders for changes@useguardhouse.com. Each person confirms by clicking a link we email them.
You can remove a number or sender at any time.
Questions
Email hello@useguardhouse.com.